BOOKING TERMS AND CONDITIONS
A booking form needs to be completed to book a tour. Your contract for your tour will be with one of our self employed tour guides. Footprints Tours Ltd acts as agent for the guide. Footprints Tours Ltd will allocate the appropriate number of those members as your guide(s) to conduct your tour and these Terms and Conditions will apply. Your booking will be accepted when Footprints Tours has booked your guide(s) and issued an invoice to you for your tour at which point and on which date the contract for your tour shall come into existence. For a paid tour, payment must be received for a tour to be confirmed (this does not apply to a free tour). Please quote your invoice number when making payment. You may pay by one of the following methods: 1. By credit/debit card. We do not accept American Express or Diners Card. 2. By bank transfer. Please note that you will need to cover all the costs. Please use your invoice number as the reference.
Confirmation of Booking
By completing the booking form, you agree that all written communications with you by Footprints Tours Ltd will be made by email to the address specified in your booking form. Bookings will be confirmed by email after payment is received. Receipts will be sent only on request. Agents – please ensure you send a copy of these Terms and Conditions and the booking form to your group leaders.
If a booking is cancelled, after payment has been taken and the tour confirmed, we do not provide a refund for this payment. We work with a lot of students at Oxford, who will book out their time in advance to work with private tours. For this commitment, we must ensure that we have work for them, and as such take full payment in advance, and do not operate a refund policy. We are also exceptionally popular, but only have a few Oxford student guides with the qualities required to provide one of our tours. As such we will inevitably turn down other bookings, to do this and then not have a tour to provide would not be a viable system for us to operate under. For a change of date and/or time where possible this will be made, subject to a reasonable proximity to the tour (maximum 7 days). A date or time change is subject to our availability.
Limitation of Liability
Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this contract. Footprints Tours Ltd acts as agent for your guide and it shall under no circumstances whatever be liable to you, whether in contract, tort(including negligence), breach of statutory duty, or otherwise, for any loss or damage arising under or in connection with your tour. Nothing of this conditions shall limit or exclude liability of Footprints Tours Ltd for death or personal injury caused by its negligence.
Filming and Images
From time to time we will take promotional images and clips of our groups to use in marketing material. Visitors give express permission for any such images or clips which they appear in, to be used for marketing material.
Any complaint about a tour or your guide should be made to Footprints Tours acting as agent for your guide. Footprints Tours will handle the complaint on behalf of your guide in accordance with its complaint procedures but as Footprints Tours acts only as agent for the guides, it accepts no responsibility for the conduct of your tour.